How NLP helps you as a professional in business
Enhancing Influencing Skills
A manager tailors his approach to staff development and motivation to the individual thinking patterns of each staff member. In a performance review, he identifies the employee’s motivation strategy, i.e. how the employee motivates him/herself, and incorporates this naturally into the employee’s development plan
A team member presents a proposal in a planning meeting. He begins by gaining rapport and accord in the group. He then incorporates highly valued criteria representing each faction in the team into the design and communication of his idea. This makes the idea more accessible to each participant in the meeting, and therefore more persuasive.
A customer service representative handles a call from an irate customer. She establishes rapport with the customer, gently leads him into a calmer state of mind, pinpoints the problem, and solves it.
An internal consultant is part of an international project. He notices cross-cultural communication problems developing between project team members. Reading their non-verbal cues, he “translates” each group’s intentions to the other group and prevents delays in the project due to misunderstandings.
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ENHANCE YOUR INFLUENCING SKILLS THROUGH EFFECTIVE COMMUNICATION
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